Contact us
Reach our support and grievance team
Help with an order
The fastest way to reach us is a support request from your account. It is linked to your order, so our team sees the details straight away, and you can follow every reply in one place.
Raise a support request · View your requests
Reach us directly
In the app
Account → Help & support. Please include your order number.
Grievance redressal
If a support request has not been resolved to your satisfaction, you may write to our grievance officer through a support request marked "Grievance". Please include your registered mobile number, the order number and a short description of the problem.
We acknowledge a grievance within 48 hours and aim to resolve it within one month of receiving it.
Partners
Restaurants, delivery partners and franchise owners can sign in to their own panel and use the support section there. To join GatEat, see Partner with GatEat.