Shipping and delivery policy

GatEat delivers freshly prepared food from local restaurants. Nothing is shipped by courier or post: every order is carried from the restaurant to your address by a delivery partner, or by the restaurant's own staff.

1. Where we deliver

• We deliver in the cities and areas where GatEat operates. Set your delivery location to see the restaurants that deliver to you.
• A restaurant usually delivers within about 8 km by road. Some restaurants set a smaller or larger area.
• If your address is outside a restaurant's delivery area, the order cannot be placed with that restaurant.

2. Delivery time

• Orders are prepared when you place them and delivered the same day. The estimated time for each restaurant is shown while you browse, and the order page shows the time remaining.
• The estimate depends on preparation time, distance, traffic and weather. It is not a guarantee, and it may change while the order is in progress.
• You can follow the order live on the order page, from acceptance to delivery.
• Restaurants deliver only during their opening hours.

3. Delivery charges

• The delivery charge depends on the distance and the area, and can be higher at peak times or in bad weather. It is always shown in your bill before you pay.
• A minimum order value applies, normally ₹99 unless the restaurant sets its own.
• Offers may reduce or remove the delivery charge.
• Cash on delivery is available for orders up to ₹2,000, where offered.

4. Receiving your order

• Please be available at the address and reachable on your phone. The delivery partner may call you for directions.
• Your order page shows a delivery code. Share it with the delivery partner only when the order is handed to you; it confirms the delivery.
• If the code cannot be used, the delivery partner may record a photo as proof of delivery.
• Check the package when you receive it. Report missing or damaged items through Help & support.

5. If the order cannot be delivered

• If we cannot deliver for a reason on our side, such as no delivery partner being available, the order is cancelled and you are refunded in full.
• If the delivery partner cannot reach you, because the address is wrong or incomplete or nobody answers, they will wait a reasonable time and try to contact you before the delivery is marked as failed. Our team then reviews the order.

What is refunded in each case is described in the refund and cancellation policy.

6. Delays

Heavy rain, traffic restrictions, strikes and similar events outside our control can delay or prevent delivery. We will keep you informed on the order page and help through support.